Designed for all managers, HR staff and anyone who needs to resolve conflict between others.
Workplace mediation, in most cases, repairs broken relationships and creates a healthy working environment for the whole team, enabling all parties to move forward with a focus on positive goals and with a clearly set out behaviour agreement for workplace relationships.
Why use mediation?
- It’s rapid and inexpensive
- For individuals or teams
- Can repair and maintain workplace relationships
- It limits damage and risk of escalation
- Empowering – parties have “buy-in” to the solution
- Produces sustainable solutions
- Can boost team morale & reduce absenteeism
Workplace mediation involves:
- a mediator-facilitated discussion between individuals or within a group to find a mutually agreed resolution
- encouraging collaboration in order to find an agreement that is mutually acceptable for all parties
- voluntary participation from all parties, who must show a willingness to be honest and open around issues that are currently being experienced in the workplace
- It normally takes place when informal discussions have failed to come up with a solution
- Each individual in the mediation, whether for two or a larger group mediation, meets first with the mediator—this allows issues to be fully aired, preparing the ground for the forward-looking group mediation meeting
Workplace mediation can help resolves issues including:
- Disputes between employees and within teams
- Allegations of inappropriate behaviour including bullying, harassment, and discrimination
- Disputes stemming from absence, disciplinaries and returning to work
- Disputes between leaders, decision makers and managers, at all levels
- Disputes arising from change