07766123895
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Management and Leadership Skills

Designed for managers who want to be experienced and grow into leaders

AIM

To understand the differences between leaders and managers

To understand and hone new skills in leadership and management

To understand the relationship with HR

CONTENT

What is a leader?

What is a manager?

The art of delegation

Managing difficult staff and difficult situations

Conflict, grievances, discipline, capability and competence

Improving performance

Setting clear goals at work

Being fair and consistent

Walking the walk

METHOD

A one day introductory course

Practical exercises

Group work

Individual skills assessments

Discussions

Tips and techniques

Hand-outs

Questions and answer sessions