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Conflict Management and Poor Behaviours

AIM

To provide line and project managers with consulting skills to enable them to build relationships at work, identify the key requirements of the activities, how to cost activities and consultancy programmes

CONTENT

Build highly productive working relationships with internal and external managers and ‘clients’

Develop lasting solutions your internal and external clients will ‘own’

Apply the skills and techniques to influence those ‘difficult’ people

Use professional consulting tools and techniques that really work

Boost your ‘Emotional Intelligence’ to read your client and get what you want

Gain a broader business perspective and speak the high-impact business language of your stakeholders

Overcome resistance and build lasting commitment to change

METHOD

Presentation

Role play

Interview techniques

Negotiation techniques