07766123895
m_goldsmith@btinternet.com
what i offer

Services

Absence Management

Absence Management

Designed for all line managers

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Appraisal for Managers as Appraisers

Appraisal for Managers as Appraisers

Designed for all CURRENT managers

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Assertiveness  Skills and Behaviours

Assertiveness Skills and Behaviours

Designed for people across the board at all levels in an organisation

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Bullying and Harassment

Bullying and Harassment

Designed for employees and managers who have been designated as “investigators” under their employer’s anti-bullying and harassment...

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Change Management

Change Management

Designed for all managers, consultants and team leaders leading others through organisational change

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Conflict Management and Poor Behaviours

Conflict Management and Poor Behaviours

To provide line and project managers with consulting skills to enable them to build relationships at work.

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Counselling

Counselling

To give managers the skills and abilities to understand the importance of counselling and how to develop basic skills

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Customer Care

Customer Care

Designed for anyone in a front facing role

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Discipline Capacity and Grievances

Discipline Capacity and Grievances

Designed for all managers who may be required to investigate and prepare a report for a disciplinary, capability or grievance matter.

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Effective Meetings

Effective Meetings

Designed for all managers who may be required to investigate and prepare a report for a disciplinary, capability or grievance matter.

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Environmental Stress Audit

Environmental Stress Audit

Designed for organisations and managers to assist in evaluating and tackling stressful situations within the workplace.

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Equalities and Diversity

Equalities and Diversity

To understand the legal framework that underpins equalities and diversity

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Management and Leadership Skills

Management and Leadership Skills

Designed for managers who want to be experienced and grow into leaders

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Mediation

Mediation

Designed for all managers, HR staff and anyone who needs to resolve conflict between others.

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Mentoring and Coaching

Mentoring and Coaching

Designed for Leaders, managers, new managers, members, governors and fund-raisers.

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Negotiating and Influencing

Negotiating and Influencing

Designed for any manager who needs to have skills to negotiate and agree contracts, budgets and setting targets.

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Outplacement Support

Outplacement Support

A one day introductory course to meetings with staff facing redundancy

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People Management

People Management

Designed for anyone who manages people at work

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Recruitment and  Selection

Recruitment and Selection

Designed for all managers who want to get the best from recruitment

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Retention

Retention

This course is aimed at managers who need to understand recruitment and retention and how to keep good staff

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Stress

Stress

Two types of training offered , one for teachers and one for anyone who would like to achieve a better work life balance for themselves or...

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Team Building

Team Building

Designed for any line manager wanting to build an effective team and motivate individuals.

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See how Maria can help you or your business

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